基于社会网络农民工就业作系统设计

中国目前已有2亿3千多万农民工,他们拥有农民身份,却在城市从事非农劳动。就业是农民工来到城市的首要诉求,而农民工的社会网络对其找工作起着重要作用,因此,将研究不足放在农民工的社会网络上。1、为什么农民工很少涉足当前的社会网络应用?2、农民工的社会网络有什么特点?3、农民工需要什么样的社会网络应用?4、怎样为农民工设计开发社会网络应用?本文作者是在“以用户为中心的设计”的角度开展研究的。整个研究共分四个阶段:第一阶段是通过阅读国内外研究文献来了解目前国内外开展的类似研究工作的进展情况,浅析浅析其优缺点,制定本文的研究计划;第二阶段是选择在大连工作的农民工进行了问卷调查和访谈,探索其社会网络特点,并通过讲故事的策略,调查了农民工的社会网络近况以及社会网络在其找工作过程中发挥的作用,明确了农民工在社会网络应用方面存在需求;第三阶段是解决方案的设计阶段,在农民工社会网络需求的基础上,通过头脑风暴和设计工作组的策略提出解决方案,探索怎样为农民工开发社会网络应用;接着,通过迭代设计的策略请农民工参与到原型的设计、改善与评估中来,从而得到了具体的解决方案。研究结果表明,农民工的社会网络可按照对农民工所起作用的不同分为就业地社会网络和家乡社会网络两部分,每部分又可根据成员的不同进一步细分。农民工确有社会网络应用的需求,且农民工在就业及转换工作的过程中尤其需要社会网络应用的辅助。为农民工开发产品,要依据他们的信息通信技术产品使用特点,设计那些功能命名清晰、交互流程简单的系统,而采用可用性工程、以用户为中心设计的策略能够很好的设计符合农民工需求的产品。

【Abstract】wWw.shuoshilunwen.com China now has more than 200 and 30 million migrant workers, who lee their homes and work hard in cities. The greatest appeal for the migrant workers to come to cities is employment, and their social networks play an important role for hunting jobs, therefore, the research question is on migrant workers’social networks. Firstly, why migrant workers rarely set foot in the current social network applications? Secondly, what are the characteristics of migrant workers’social networks? Thirdly, what kind of social network application fit into migrant workers? Fourthly, How to design a social network application for migrant workers?This article is in the "user-centered design" perspective for research. The study is divided into four phases:the first stage was to read the literature at home and abroad to understand the progress of similar researches, analyzing their strengths and weaknesses to develop this research plan; the second stage was to select migrant workers in Dalian, then conducted questionnaire surveys and interviews on them to explore the characteristics of their social networks, and through the approach of storytelling to investigate the status of migrant workers’social networks and the role of social networks in the process of job hunting, the need of migrant workers in the social network applications is clear by this way; the third stage is the phase of solution designing, based on the need of migrant workers’social network, through the approaches of brainstorming and design workshop to propose solutions and to explore how to design social network applications for migrant workers; then, migrant workers participated in the prototype design, improve and evaluate by the approach of iterative design, resulting into a specific solution.The results showed that the migrant workers’ social networks can be divided into two parts, one is social networks in cities, the other is social networks in hometowns, each part can be further broken down according to the different members. Migrant workers do need social network applications, and they he significant needs when they want to work and changing jobs. Designing product for migrant workers should be based on their ICT features, the systems with clear name and simple interactive process are more fit for them, and what’s more, using the approaches of usability engineering and user-centered design to design the product can meet the needs of migrant workers.

【关键词】 农民工;社会网络;用户研究;以用户为中心的设计;
【Key words】 Migrant Workers;Social Network;User Research;User-centered Design;

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